FAQ
FAQ list
 
How can I contact MedicalRF.com?
Click here for a complete list of our worldwide contact numbers.
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What can I purchase online?
Individual images and CDs may be licensed online. Single images are downloaded directly onto your hard drive. CDs are delivered by courier and are also immediately available for download at sizes up to 100mb in our download center.
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What does 'Royalty-Free' mean?
'Royalty free' means that you don't have to pay royalties to use images that you've purchased from MedicalRF. In other words it means you pay once and use forever. You use the images subject to the terms of our license agreement.
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What forms of payment do you accept?
We accept the following credit cards: Visa, MasterCard and American Express.
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What is a license agreement?
If you intend to purchase images from MedicalRF.com you must read the license agreement fully. It refers to the eventual use of the images you purchase from MedicalRF.com and the legal conditions associated with this purchase. To continue with the purchase you must click on the 'Accept' button at the bottom of the page. If you do not agree with the terms of this agreement the transaction will be cancelled. If you have any queries on the license agreement, please contact us.
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How do I find the image I want?
Search for an image by entering keywords in the search box and refine your search with our powerful filtering options. If you cannot seem to find the image you are looking for, then contact us and we will do the searching for you.
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Can I search without being registered?
Yes. You can search and download low-res watermarked comping images without registering on our site.
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Do I need to register to purchase?
Yes, you will need to register when you purchase.
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How do I register?
Registration is simple. Enter your email address on the login page and select the radio button "I am a new customer". Click "Continue", agree to the licenses and fill the form. Any fields marked with an asterix "*" are required fields and must be filled out to complete registration. Click "Register Now" to complete your registration.?Click here to register now
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Can I use images for large format printing?
Tests have shown that images can be printed at much larger sizes, depending on the image type and screen ruling used. On composite inkjet devices, customers regularly reproduce our images on posters at A0 sizes and larger. However, you need to check the technical specification of your printer and the size of image purchased before proceeding. See our technical specifications for more details.
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How can I print my invoice?
You can print the invoice for current and past transactions by logging in and accessing our download center.
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Is it safe to use my credit card?
Yes. We recognize that your privacy and security are of the utmost important. We do not store critically sensitive information like your credit card details. We utilise industry standard SSL technology to protect all transactions.
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Will I get unsolicited mail or email?
MedicalRF.com does not swap, sell or pass on the names of registered users or customers to any other company. We do update registered users on new products and services on a monthly basis. We respect your privacy and will instantly remove your name from our mailing list if requested.
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How long does it take to download an image?
Please consult the details below:

Image Size Average Compressed File Size 56K ISDN T1 T3
50MB 20MB 60 Min 28 Min 20 Min 4 Min

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How do I download free comping images?
When you've completed a search click download comp to save a comping image. To get access to unwatermarked comps, you'll need to register.
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What if I can't get the image to download?
We can send the images to you by URL link, email, or if you choose via CD couriered to your address. MedicalRF.com will burn a CD with your selected image on it and forward it to you by courier (there is an extra charge for individual CD writing).
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Can I buy CDs online?
Yes. Simply click on the 'CD Store' button on any MedicalRF.com web page to go to our online CD Store, where you can browse our entire CD collection, print contact sheets, and purchase CDs online, for delivery by courier.
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CD Searches
You can view the entire contents of a CD online by entering the exact title of a CD or the CD number into the search keyword field, e.g. The Heart Part I or CD201 etc. You may also click on the 'CD Store' links on the MedicalRF.com web pages. These will take you to the MedicalRF.com CD Store page where you can view MedicalRF.com CD collection, view any CD images online, download a CD contact sheet or buy a CD online with immediate access to all images at all sizes.
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Viewing an entire CD
The complete contents of any MedicalRF.com CD can be viewed online by double clicking on an image or on a CD title and selecting 'View the images from this CD now'.
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Downloading a PDF Contact Sheet
The complete contents of any MedicalRF.com CD can be download as a PDF file, by clicking on the 'View PDF of all images on this CD' when you've double clicked on an image you like or when you're viewing titles in our CD store. This PDF can then be opened (and then printed) in Adobe Acrobat Reader which is now delivered with most computer operating systems or free of charge from www.adobe.com.
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Viewing all images from a CD
In your search results page or in our CD store, simply click 'View all images' to see every image on the selected CD title.
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Purchasing a CD
You may purchase a CD by searching for images and then adding the CD to your cart or by browsing our CD store. In most countries we provide next morning delivery. Meanwhile, the moment you've completed your transaction you get immediate access to every image on the CD title at every size up to 100 mb in our download center.
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VAT
If you are in country where we are required to charge VAT, you will be required to enter your VAT number. If you fail to do this at the time of purchase, we are legally prevented from refunding this tax amount later.
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Returns Policy - CDs
Refunds are not available, but if a return is accepted an RMA number will be assigned and the full amount will be credited to your account once we have received the returned product. If you are not satisfied with your CD purchase please contact our Customer Service department immediately in writing, within 14 days of purchase. You will be required to sign a legal document undertaking not to use the images. You will also be required to return the CD, at your own expense, to our Irish Headquarters. The seal must be unbroken. No refund will be processed without the returned product. After 30 days of purchase we are unable to process returns if we have not received the CD. We do not accept returns on custom made CDs.
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Returns Policy - Single Image Downloads
If you are not satisfied with your image purchase please contact our Customer Service department in writing, within 48 hours of purchase. You will be required to sign a legal document undertaking not to use the images. We will delete the image from your account and credit your account with the purchase price.
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